CTS Releases Major Upgrade to SmartCAD


Release Date: 4/15/2008

CTS America, a public safety industry leader, announced today that a major upgrade to its Computer Aided Dispatch (SmartCAD) product has been released. Two years in the making, SmartCAD V6 represents a significant upgrade, encompassing literally hundreds of new development items.

Law enforcement dispatchers will benefit from new functionality such as integrated ESRI mapping, new quick key commands, the storage and display of images, reverse GEO validation for cross streets and places, the ability to validate telephone numbers, and many more new features.

The new SmartCAD also provides many benefits to Emergency Management personnel. EMS and Fire dispatchers now have interface functionality for APCO MEDS and DocuMED. Dynamic and static run cards, the ability to track mileage recorded for transport, new processes for placing units on transport, numerous reports for EMS and Fire calls, and countless additional EMS/Fire features allow for greater ease of use for EMS and Fire dispatchers.

Dixie Chancellor, Communications/Records Administrator at Pensacola Police Department recently received the new SmartCAD upgrade. “The release went very well with only 90 minutes of down time during the upgrade. The support from CTS-America was very reassuring to my Telecommunicators. We have been on the new CAD V6 for approximately three weeks. Our Public Safety center is a combination of Police and Fire. With the new mapping features, dynamic run cards, new Call History functions, and many more new enhancements that came with this upgrade has made life easier in a highly stressful atmosphere. Thank you CTS-America.....”

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