About CTS America


CTS America (SmartCOP, Inc.), a privately held Florida corporation, is engaged in system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting, and Jail Management System (JMS).

Founded in 1988 and incorporated in 1999, CTS’ mission is simple, yet very important: Maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers.

We are proud to say that we accomplish this mission by providing our customers with the most advanced, complete software solution available which yields proven benefits such as reducing crime, increasing safety, and boosting agency efficiency.

Headquartered in Pensacola, Florida, CTS actively and successfully competes in all size markets, with products that scale from an agency of ten officers to thousands of officers. Agencies all across the United States depend on CTS and they have seen the benefits of a fully-integrated, single source solution. The system’s ability to furnish information through a single database reduces redundant data entry and improves information flow. Users of the CTS system find that it enhances agency efficiency, improves response times, and improves officer and citizen safety in a cost effective manner.

CTS utilizes Commercial Off the Shelf (COTS) software that is unique and customized, not in code but through configuration that results in a longer lifecycle, frequent updates and next-generation releases to keep current with functional requirements and leveraging new technologies.

The CTS solution is flexible enough to serve current and future needs of an agency. Our design serves the needs of an agency and provides interoperability among outside agencies using the Global Justice Data Model from the Department of Justice. CTS’ feature-rich, integrated system is based upon advanced, yet proven technology derived from current industry standards and best practices.

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