SmartCOP Customer Resource Center
Welcome to the SmartCOP Customer Resource Center. This page provides current SmartCOP users with direct access to technical support, product documentation, release notes, training materials, and scheduling tools.
Whether you’re looking to submit a support ticket, review the latest software updates, or schedule a product walkthrough, this is your central hub for everything SmartCOP. Knowing that you need answers quickly, we’ve integrated AI-assisted tools across our internal operations: from software development to customer support. Here are some of the ways AI helps us respond to your needs faster:
- Support Tickets: Our technical support team uses AI-powered tools to help triage, categorize, and prioritize incoming requests. This means your ticket gets to the right person faster
- Bug Fixes: Our development team leverages AI coding assistants to identify issues, analyze code, and implement fixes more efficiently. The result? Problems get resolved faster, and patches reach you sooner.
- Get New Features, Faster: AI tools help our developers write, review, and test code more quickly without sacrificing quality. This accelerates our ability to deliver the new features and improvements you’ve been asking for.
While we embrace tools that help us work more efficiently, our in-house support and development teams remain at the center of everything we do. AI assists our people; it doesn’t replace them. When you call SmartCOP, you still get a real person who understands public safety and knows your system.
Submit and check on status of support tickets.
Contact SmartCOP customer support for access.
- Toll Free: (800)374-0101 - choose option #2
- support@smartcop.com
For customers working with a member of our Technical Support Team and they need remote access to your computer, click the “Remote Support Portal” button above.
Click the links below for information on SmartCOP product release notes, documentation, and other useful documentation.
Click below to request a quote for an interface, user training, or additional products that you’re interested in.
Request a date to have your SmartCOP products updated at your convenience. This is a good option to ensure you’ve got the latest version of products with minimal down time for your users.